Terms of Use

GENERAL TERMS OF USE OF WEBSITE

These Website Terms (“Terms”) are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. These Terms are an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the Rules thereunder. These Terms being an electronic record are generated by a computer system and do not require any physical or digital signatures.

I. INTRODUCTION

The website www.neonwale.in ("Website") (“Neonwale”) is operated by Cinevalley. Use of the Website and its services is governed by these Terms of Use (“Terms”).

By using the Website, users signify they have carefully read, understood, and agree to be bound by these Terms. When users transact or browse through the Website or avail any service provided by the Website, in present or future, users accept and agree to be bound by these Terms, policies, guidelines, and conditions of Neonwale’s service.

These Terms could be changed, altered, edited, amended, modified, reviewed, revised, or substituted by Neonwale at any time with or without prior notice and users are requested to read the Terms before using or accessing the Website.

II. PLATFORM SERVICES

 The purchase of products or services on the Website is governed by these terms and conditions of sale. Users can browse and purchase Neonwale products which are shipped worldwide. International customers can also visit our website www.neonwale.com that caters specifically to international customers.

III. ELIGIBILITY

The user should have completed 18 years of age and be competent to enter into a contract under Indian contract law. Any user under 18 years of age who is intending to avail the services of the Website should do so through his or her legal guardian in accordance with applicable law.

If any person is using the Website on behalf of any corporation, company, institution, association, or other entity, the person should be authorized by such corporation, company, institution, association, or other entity to use and access the Website.

Neonwale reserves the right to refuse access to use the services offered at the Website to new users or to terminate access granted to existing users at any time without according any reasons for doing so.

IV. USER ACCOUNT

The user may browse the Website without registering with Neonwale. The user has to set up an account with the Website before availing any online services provided through the Website. The user can create an account by entering an email address and password or by using any permitted social media website account to sign in ("Account Information"). The email address provided is not verified by Neonwale and hence, it is advisable for the user to provide a valid email address. The Website will set-up an account and email the details of the account to the user at the email address provided. A user can then access the account on the Website. A user can also create and update an account through Customer Support.

A user can create one user account only and no user is permitted to transfer or interchange the User Account. The list of user information required to be provided by the user, the manner of usage, protection, and confidentiality of user information and account information are more specifically dealt with under the Website’s Privacy Policy and the users are requested to read in detail the Privacy Policy before sharing user information or creating an account.

V. USER JURISDICTION

If the Website is used from outside India, it is entirely at the user’s risk. The Website makes no representation that its contents and other features are available or otherwise suitable for use outside India. If the Website is used and accessed from or in locations outside India, the user shall ensure that the usage of the Website is legal and valid under applicable law of the user’s location. The user agrees to undertake all liabilities, responsibilities, and consequences under applicable law in connection with the use of the Website from or in any location outside India. The user accessing the Website from any location outside India agrees and consents to enter into separate or additional terms as may be required by Neonwale at any time.

VI. USER COVENANTS

The user agrees to use the Website and the materials provided on the Website only for purposes that are permitted by these Terms and any applicable law. The user shall not use or access the Website in a manner that prejudicially affects the interests and goodwill of the Website, Neonwale, or its affiliates or associates.

The user agrees and undertakes that the reviews, comments, and other information provided or posted or uploaded on the Website are not false, incomplete, distorted, manipulated, fraudulent, or misleading. By way of example, and not as a limitation, the user agrees and undertakes that when using or accessing the Website, the user will not host, display, upload, modify, transmit, update, or share any information (“Objectionable Content”) that:

  • belongs to another person and to which the user does not have any right,
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically, objectionable, disparaging, relating or encouraging money laundering or gambling or otherwise unlawful in any manner whatsoever,
  • harms minors in any way,
  • infringes any patent, trademark, copyright or other proprietary rights,
  • violates any law for the time being in force,
  • deceives or misleads the addressee about the origin of such messages or communicates any information, which is grossly offensive or menacing in nature,
  • impersonate another person,
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource,
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation.

The user shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or its content, to obtain or attempt to obtain any materials, documents, or information through any means not specifically made available through the Website.

The user may not access (or attempt to access) any of the services by any means other than through the interface that is provided through the Website unless the user has been specifically allowed to do so in a separate agreement with Neonwale. The user should not do anything that disables, overburdens, or impairs the proper functioning of the Website. Users should specifically agree that they will not engage in any activity that interferes with or disrupts the services or the servers and networks which are connected to the services provided through the Website.

The user undertakes not to attempt to circumvent or modify any security technology or software that is part of the Website. The user also agrees not to engage or assist any other person, to circumvent or modify any security technology or software that is part of the Website. The user should also not obscure or obstruct any features of the Website. The user undertakes not to copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to extract the source code of the Website or any part thereof without specific written permission from Neonwale to do so.

The Website lists multiple products for sale offered by Neonwale and hosts comments of numerous users and it is not possible for Neonwale to be aware of the contents of each product listed for sale, or each comment or review that is displayed. The user acknowledges and agrees that by accessing or using the Website or availing the services, the user may be exposed to content that the user may consider offensive, indecent, or otherwise objectionable. Neonwale disclaims all liabilities arising in relation to such Objectionable Content on the Website. Any user if exposed to such Objectionable Content as aforesaid is requested to immediately report the same to us in the manner provided under these Terms and the Website will endeavour to remove such content as soon as possible after investigation.

The user agrees and acknowledges that Neonwale is the seller of the products on the Website and shall in no manner be deemed to be a third-party seller. Neonwale is directly facilitating the purchase of the products by the user through its online platform.

The user expressly consents to receive communications from Neonwale in relation to the user’s use and access of the Website and its services and agrees that such communications shall not be treated as unsolicited communication.

The user agrees that Neonwale may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website users.

VII. COVENANTS UNDER IT ACT 2000

The user agrees and undertakes to ensure that the account information provided by the user in the Website’s registration form is complete, accurate, and up-to-date. If there is any change in the account information, the user agrees to promptly update the account information on the Website to ensure that the communications the user receives from Neonwale are complete, accurate, and up-to-date.

The user agrees and undertakes to maintain the confidentiality of their account information and for restricting access to the user’s computer to prevent unauthorised access to the user’s account. The user agrees to accept responsibility for all activities that occur under the user’s account. The user agrees to take all necessary steps to ensure that the password is kept confidential and secure and to inform Neonwale immediately if the user has any reason to believe that the password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

The user agrees and acknowledges that the Website is an online platform that enables the user to purchase products listed on the Website at the price indicated therein at any time from any location. The user further agrees and acknowledges that Neonwale is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the Website.

VIII. CONTENT OWNERSHIP & THIRD-PARTY LINKS

All information, content, materials, products (including software), and other services included on or otherwise made available to the user through the Website are the exclusive property of Neonwale and its affiliates or associates and are protected by the applicable laws. All such rights not otherwise claimed under these Terms or by Neonwale are hereby reserved.

All content included on the Website, such as graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Neonwale, its affiliates, or associates and is protected by the applicable laws. The compilation of all content on the Website is the exclusive property of Neonwale, its affiliates, or associates and is protected by the applicable laws. The user agrees not to systematically extract or reutilise parts of the content of the Website without Neonwale's and / or its affiliate's (as may be applicable) express written consent. In particular, the user agrees not to utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for reutilization any substantial parts of the Website, without Neonwale's and / or its affiliate's (as may be applicable) express written consent.

The user agrees not to create and / or publish the user's database that features substantial (e.g. prices and product listings) parts of the Website without Neonwale's and / or its affiliate's (as may be applicable) express written consent.

Neonwale may provide links to other websites or applications ("Linked Sites") that may be of relevance and interest to users. Neonwale has no control over, and is not liable or responsible for the content, accuracy, validity, reliability, quality of such Linked Sites, or for any additional links contained therein. Neonwale provides these links to the user only for convenience, and the inclusion of such link(s) does not imply endorsement by Neonwale of such Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. Neonwale is not responsible for any form of transmission, whatsoever, received by the user from any Linked Site. The user is responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites. Any access to these links is done at the user’s risk.

IX. INTELLECTUAL PROPERTY RIGHTS

Neonwale expressly reserves all the intellectual property rights in all text, programs, products, processes, technology, content, software, and other materials, which appear on the Website. Access to the Website does not confer and shall not be considered as conferring upon anyone any license under any of Neonwale's or any third party's intellectual property rights. All rights, including copyright, in the Website are owned by or licensed to Neonwale. Any use of the Website or its contents, including copying or storing it or them in whole or part other than for personal, non-commercial use is prohibited without the permission of Neonwale.

X. INDEMNITY

The user agrees to indemnify and hold harmless Neonwale, its subsidiaries, affiliates, associates, partners, and their respective officers, directors, agents, and employees from any claim or demand, or actions, including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of the user's breach of these Terms, Privacy Policy and other policies, or the user's violation of any law, rules or regulations, or the rights (including infringement of intellectual property rights) of a third party.

XI. LIMITATION OF LIABILITY

In no event shall Neonwale be liable for any special, incidental, indirect, or consequential damages of any kind in connection with these Terms, even if the user has been informed in advance of the possibility of such damages.

XII. GOVERNING LAW

These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Mohali.

XIII. USER GRIEVANCE MECHANISM

In case of any grievance, objection, or complaint by the user regarding any content or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below in writing  through email to [Grievance Officer’s Name email [Email Address] with the electronic signature of the user.

XIV. CONTACT INFORMATION

For any queries regarding the Terms of Use, the practices of Neonwale, or the user's dealings with Neonwale, please contact Customer Support at support@neonwale.in 

XV. MISCELLANEOUS

If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

Neonwale’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Neonwale in writing.

The user agrees that no joint venture, partnership, employment, or agency relationship exists between the user and Neonwale as a result of these Terms or the user’s use of the Website.

These Terms constitute the entire agreement between the user and Neonwale with respect to the user’s use of the Website.

ACCEPTANCE OF TERMS

By using and/or visiting this Website (collectively, including all content available through the www.neonwale.in domain name, the "Neonwale Website", or "Website"), you signify your assent to both these terms and conditions (the "Terms of Use") and the terms and conditions of Neonwale's privacy policy, which is published at [Privacy Policy Link], and which is incorporated herein by reference. If you do not agree to any of these terms, please do not use the Neonwale Website.

Neonwale reserves the right, at its sole discretion, to modify or replace any of these Terms of Use, or change, suspend, or discontinue the Website (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending the user an email. Neonwale may also impose limits on certain features and services or restrict the user’s access to parts or all of the Website without notice or liability. It is the user’s responsibility to check these Terms of Use periodically for changes. The user’s continued use of the Website following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

 

 

 

FAQ (Frequently Asked Questions)

  1. What are the shipping options available and how long does it take to receive my order?
    • Neonwale, powered by Cinevalley, offers free standard shipping on all orders. Typically, orders are dispatched within 5-6 business days (Monday-Friday, 9am-6pm IST). Please be aware that delivery times can vary depending on your location and the size of your order. Certain products can be shipped within 2 days also, depending upon the order. Due to the custom and handcrafted nature of our products, there may be occasional delays in dispatch. We appreciate your patience and understanding as we strive to deliver your items as quickly as possible.
  2. How long does it take for domestic and international shipments to arrive?
    • Domestic Shipments: Domestic orders generally arrive within 6-8 business days.
    • International Shipments: International orders usually take 8-25 days in transit. The delivery time may vary based on the selected courier. For international shipping details, please visit www.neonwale.com.
  3. Can I make changes to my delivery address?
    • You may request an address change at any time before your order is dispatched.
  4. What are the conditions for returning products?
    • Change of Mind: Custom-Made Products: All our products are custom-made and manufactured to order with careful attention to detail. Due to the personalized nature of these items, we do not offer refunds or accept returns for custom order products.
    • Damaged Goods: In the unfortunate event that your goods arrive damaged, we kindly request that you notify both the delivery agent and us within 24 hours in writing. Please include photographic and video evidence of the damage to the goods and associated packaging for verification. If a replacement is not possible or if the customer prefers not to get a replacement, a refund in the form of store credit may be issued for future purchases.
    • Ready-to-Ship Products: We accept returns under specific conditions. Please refer to our complete returns policy for details.
  5. How are variations in handcrafted goods addressed?
    • Neon Signs: Neon signs may have small glue marks of the adhesive used, due to their handcrafted nature. These marks are typically not visible when the neon sign is turned on and are a normal part of the production process. These small marks occur because clear acrylic sheets are often used as the base. These marks, however, do not affect the overall appearance or function of the sign when illuminated, ensuring that your neon sign will glow as stunningly as you envisioned. Our handcrafted products may exhibit variations and slight discolorations, adding to their unique charm. Colour variations can also occur due to differences in computer screen and printer calibration. We want you to be aware of these characteristics and appreciate your acceptance of the inherent beauty of our handmade creations.
  6. What is the process for warranty claims?
    • Customers must pre-pay return shipping for warranty claims. Once we receive the items, we will process the warranty claim within 7 days. Depending on the situation, we will send a replacement or repair the item.
  7. What should I do if my parcel arrives damaged or is lost in transit?
    • Please refer to our comprehensive policy regarding in-transit damages and insurance.
  8. Can I cancel my order once it's been placed?
    • Once an order is placed, it cannot be canceled or exchanged.
  9. How are parcels handled if delivery attempts are unsuccessful?
    • Please refer to our guidelines for managing missed delivery attempts.
  10. What steps do you take to ensure environmental sustainability?
    • Neonwale is committed to sustainability through eco-friendly packaging materials.
  11. What is your privacy policy regarding customer information?
    • We respect your privacy and ensure that all personal information is handled in accordance with our privacy policy.
  12. How can I provide feedback or lodge complaints?
    • We value customer feedback and strive to improve our services based on your suggestions.
  13. Where can I find customer support if I have further inquiries?
    • For any inquiries, please contact us at info@neonwale.com.

Can I Design My Own Neon Light?

Yes, you can design your own custom neon light. With online platforms like Neon Attack, you can easily create and customize your own neon sign, choosing the font, color, and message that best suits your style. Whether you're in New Delhi or anywhere else in India, you can design and order your own personalized neon light with just a few clicks.

Are Custom Neon Lights Safe for Indoor Use?

Yes, custom neon lights are safe for indoor use. LED flex neon lights, which are commonly used in custom neon signs, are low voltage and generate very little heat, making them safe to touch and use in various indoor settings. With their high-quality construction and durability, custom neon lights are designed to provide a safe and long-lasting lighting solution for your space.

What Is the Lead Time for Custom Orders?

The lead time for custom orders can vary depending on the manufacturer and the specifications of your custom neon light. Generally, it takes around 10-14 working days for standard custom orders to be processed and shipped. However, expedited shipping options may be available for an additional fee. Contact the manufacturer's customer care team for more information on lead times and shipping options.

How to Choose the Right Size for Your Space?

  • When choosing the right size for your custom neon light, consider the dimensions of your space and the intended location for the light
  • Measure the area where you plan to mount the neon light and take note of any size limitations or restrictions
  • Consider the width of the light, as well as the overall dimensions, to ensure it fits perfectly in your chosen location
  • If you plan to wall mount the neon light, make sure to check the specifications for wall mounting and choose a size that is compatible with your desired placement

Do Custom Neon Lights Require Special Installation?

  • Custom neon lights typically require simple installation, with instructions provided for easy setup
  • Some neon lights may require a specific hole size for wall mounting, so be sure to check the product specifications before installation
  • Most custom neon lights come with an adapter for easy plug-and-play installation
  • Follow the provided instructions carefully to ensure proper installation and avoid any damage to the neon light

Tips for Photographing Your Neon Light for Social Media ?

  • Capture the vibrant neon glow of your custom light by photographing it in a dark or dimly lit room
  • Experiment with different angles and perspectives to showcase the unique design and colors of your neon light
  • Use natural lighting or soft artificial lighting to enhance the neon glow in your photographs
  • Share your stunning neon light photos on social media platforms like Instagram and WhatsApp to inspire others with your stylish decor

Why choose NeonWale

  • NeonWale is your go-to destination for high-quality custom neon lights and signs
  • Our dedicated customer care team is committed to providing exceptional service and support throughout your shopping experience
  • We offer free shipping on all orders, making it convenient and affordable to shop for your neon lights
  • Rest assured with our warranty, which guarantees the quality and durability of our products
  • Our products are handcrafted
  • Water proof * product range